Frequently Asked Questions

Ordering

Does Simply Vanilla Gourmet have all cheesecakes available for immediate sale?


Yes! Please visit us at 1381 Crossings Centre Drive where we always have 12-15 varieties of our gourmet cheesecakes available for purchase. While you are here, check out our savory treats, coffee, and assorted sandwiches, salads, and soups.




How do I place a pre-order for a gourmet cheesecake?


To place a pre-order, Either call 434-534-3152 OR follow the link above to order online. We will respond and confirm your order once it is received. Because your order is custom created just for you, orders must be placed 48hrs before the requested pick-up time. Please follow store hours and special holiday instructions when placing your order.




What forms of payment are available for use?


At this time we accept all major credit cards through our ordering portal. All transactions must be pre-paid to help limit contact points in the fight against Covid-19. All sales are final. Should you have a questions or concern about your product please Contact Us using the link above and we will be glad to assist you.




What do I do if I have a food allergy?


While placing your order, please let us know of any food allergies you or your guests may have. We take food allergies very seriously and will provide you with possible options to help make you an informed choice about the allergen in question.




Where is Simply Vanilla Gourmet located?


We would be thrilled to have you visit us for one of our Event Pop-Ups. Simply Vanilla Gourmet Cheesecakes is located at 1381 Crossings Centre Drive, Suite C, Forest, VA. Please note that our storefront is currently open for Event Pre-Order pick-ups only. See store hours posted on both our Facebook page and Home Page for more information.




What taxes are applied to the purchase?


All sales are subject to the standard Virginia state sales tax of 5.3% as well as any local meals tax. Meals tax for Bedford county is 4% and Lynchburg City is 6.5%.




How do I cancel an order?


Please call 434-534-3152 or email cheesecake@simplyvanillagourmet.com to discuss canceling you order. Orders canceled may incur a fee if canceled within 48hrs of your scheduled pickup.





Pickup / Delivery

Is shipping available for Simply Vanilla Gourmet Cheesecakes?


Although shipping is a forseeable option, we work primarily with local business's and guests to provide our best quality and variety of cheesecakes.




Does Simply Vanilla Gourmet deliver?


Currently we are curb-side pick-up only. Our delivery is non-residential and for Catering/Corporate Contracts only.




Where can I pickup my order?


Orders can be picked up at our storefront location: 1381 Crossings Centre Drive, Forest VA. Please allow 48hrs before picking up your customized cheesecake order.




Where are your cheesecake slices available?


We are proud to work with the following restaurants: Bean Tree - Corner Stone, Graziano's Italian Restaurant, and La Villa. Please contact the locations for specific flavors that are in stock. While your there check out their other awesome menu features!





About My Cheesecake

Do Simply Vanilla Gourmet cheesecakes need to be refrigerated?


Yes, our gourmet cheesecakes should be kept refrigerated at all times.




Can I freeze Simply Vanilla Gourmet cheesecakes?


While we recommend enjoying our cheesecakes fresh, with the exception of the fresh fruit flavors, they can be frozen to be enjoyed at a later date. Simply wrap the cheesecake in it's packaging with plastic wrap and place in freezer for up to 30 days. To thaw, place in refrigerator overnight prior to serving the next day.




How do I expertly slice my gourmet cheesecake?


Use a hot non-serrated bread knife, let sit in boiling water between slices, and slowly let the knife slice / melt through the cheesecake to the crust. Then pull the knife towards you, never up, to remove from the cheesecake. Wipe the knife clean between each cut for the cleanest slice.





Simply Vanilla Gourmet, LLC

Est. 2018